Customer Testimonials
I like the ability to schedule service and pick the technician online. Jason always explains my service and keeps me updated on timelines of completion. I have purchased 3 cars from you and would not go anywhere else due to the service after the purchase. You are the best!
It is always a great experience to bring my vehicle to this service shop. It is always a great experience to bring my vehicle to this service shop. From ease of scheduling , to dropping off the vehicle. The service advisor always keeps us updated of the service time. And always explain what has done and what needs to be done if there is any with our vehicle.
Friendly, professional, 100 percent satisfaction Sal got me in early helped me with a ride to work
The officer I dealt with wasn't kind or truthful. While the two ladies at the service reception were excellent, I had a very disappointing experience with the service manager because he was not truthful.
Executive Nissan the staff I worked with very knowledgeable and professional they are honest caring
Executive Nissan was very professional as were the staff i worked with. Honest and direct.
Leon Maringola Thank you so much for your help with my new 2026 Nissan Sentra. Your professionalism and great customer service made the whole process easy and enjoyable. I truly appreciate your hard work and will gladly recommend you to others. Roseann and Anthony Puccino
10/10 experience every time! I bring my vehicle here for oil changes and regular maintenance, and the service is always fast, professional, and reliable. The staff is friendly, honest, and never tries to upsell unnecessary work. They make the whole process easy and always have my car running its best. I highly recommend this dealership’s service department to anyone looking for trustworthy, high-quality vehicle care.
Very smooth Quick diagnosis. Friendly professional service. Delicious apple cinnamon bars in the cafe Bye
Trustworthy honest, really friendly staff explains everything to you. No pressure whatsoever and I love it. Shannon is the best.
Work was done in a timely fashion The video sent by the tech was very helpful
I brought my 2024 Rogue in for regular service and a recall. Everything was great. I truly loved car service home and back. Great idea!
Everytime I have worked with Shannon she provides excellent service and explains repairs thoroughly. She alone has kept me coming back for service! Fantastic
Alberto is very efficient in finding out the challenges for my car Alberto does a great job
Shannon was friendly and kept me informed. Car was taken in at appointment time. The dealership has free WiFi and a workstation where I could use my laptop. They did not try to upsell me on other services but instead provided a detailed quote if I choose to do them in the future.
Alberto explained the importance of the issue that needed attention and explained the importance of addressing the matter.
Alberto is very diligent on finding the challenges with my vehicle and getting it corrected!
I used the service for an oil change and had no problems. It was done in a timely manner and I was able to see what was being worked on and what was recommended
Shannon was very pleasant and professional and very satisfied with the work and the short time it took to be completed
Friendly. Helpful. Quick. Alberto was very friendly and the service I had done was done quick
Professional, caring Professional and Caring salesperson. Mufee was wonderful. Listened and respected our concerns HAppy with the transaction process
Amazing
Alberto is the best. He got my car seen the next day and stayed in contact with me about its progress. He went above and beyond making sure I was picked up when my car was ready even though it was his day off.
The process of buying a used vehicle was quick, Easy and straightforward
It's was good Service was good, just didn't get a complimentary carwash after the service was performed.
Executive Jeep in North Haven service was excellent and always kept me informed on what was going on with my car
Alberto was very helpful to solve all my problems kept me well informed on the process that was happening with my car
The service department is always so professional and knowledgeable! I love the video inspection that shows you exactly what is going on with the vehicle.
Told me my tires were 4 32nds when they are 8/9 Said my alignment was off, got it aligned somewhere else and it was not out at all. Don’t trust you anymore.
I already did this. Good service. I did not have to wait long. Courteous representative in service
Excellent communication and service They were very courteous and showed good customer service Thanks to their team
Easy in and out Wonderful experience and the timing of the oil change was perfect
Very happy with the overall experience Pass A B C D E F G H
It was a smooth process. And I love the videos of what they're doing with my car.
The warranty covered portion of my problem was covered without problem or haggling. For the other cosmetic things I asked about I received quotes without any pressure to follow through since I need time to consider. I appreciated not being pressured and given time to decide. Everyone was friendly and I got text updates along the way.
Great experience. Very easy going and welcoming. Brandon helped my son and I out a lot. Thanks!
The service department is the reason we purchase cars there. And Jason is the main reason we use the service department. Always a smooth experience
Great experience. Great experience. Friendly service advisors and very knowledgeable technicians Great experience. Friendly service advisors and very knowledgeable technicians. Would definitely recommend this service department
I am thrilled with the service provided by the Executive Nissan team, especially Shannon. She has outstanding communication skills and works hard to support customers. 5 stars for Shannon! I am disappointed with my Jeep Grand Cherokee. I have owned the car less than 8 months, and it has so many issues. It has been to the service center multiple times extending several weeks. There have been so many issues. I feel unsafe driving it. You simply don’t expect these issues with a new vehicle. O stars for the hybrid Jeep Grand Cherokee.
My brake and battery light was on and it was found that I had a faulty alternator that was less than six months old. So, it was replaced and the car is running fine.
It was cooler than freon and hotter than the left sink handle ?? It was excellent and took my breath away like Berlin
Friendly and easy to work with Had a good experience with the dealership And salespeople
Had a great experience with everyone I encountered, love this dealership Customer service at this dealership is impressive
Joe was helpful attentive and all around great to work with. Thanks Joe!
I purchased a CPO 2024 Nissan Ariya in February 2026. The pricing was very competitive and straightforward. Jennifer and Brandon were very helpful during the sale. And, I must highlight Sales Manager Anthony Salvatore who kept in touch after my purchase to make sure every detail went smoothly. Thank you!!
I would recommend Nissan to anyone and everyone. I purchased a Nissan Rogue and I am very satisfied. Everyone is so patients in that dealership in North Haven CT.
Kathy in the service department was amazing. Incredibly helpful, really communicative. The actual work being done could have been better and more timely.
Excellent service, nicely done and Jason ensured that all was completed as required. The work was completed with no issues.
My experience with the dealership was consistent, friendly and patient. They took their time and was reasonable.
Pleasant It was a positive experience and I plan to return to the dealership in the future based on my experience
Excellent service work and feedback from service Advisor Alberto Bonet and technician Frank Gargano. Car running great. Team kept me informed with video of car and suggested repairs.
Salvatore was very thorough and explained everything and made sure I understood what was going to be done
The rep who checked me in was very friendly and checked for coupons in line for me to use
Excellent customer service! I didn’t have to wait long and staff was friendly and helpful.
Job was done I'm ok with anything Ill go back if need more work done
Shannon was friendly and helpful and my service appointment was easy to schedule and completed quickly
Great with communication and helping me fix my jeep He is very good at what he does
They always work hard to make sure that I'm satisfied. They make sure that I'm in the loop on the process every step of the way. the dealership has great customer service.
Very good all questions and concerns were answered waiting area was clean and relaxing Wait time was good and was keep informed as to the progress and told of any thing else that needs to be done
Working with Alberto was great. He was helpful and professional while helping us with our vehicle, a Chrysler Pacifica, which unfortunately is a bit of a lemon. While I would rate our experience with Alberto and the dealership highly, I'm very disappointed with the quality and integrity of Chrysler as a manufacturer. We purchased the van new in 2020, and it began collapsing when it was less than 2000 miles past its warranty. We've spent $8000+ on major repairs in the last 18 months, and are now faced with the need to trade it in well before we had planned to purchase ... Read More DealerRater - May 30, 2026
Jason was excellent. He greeted me professionally when I arrived and he let know how the repairs were progressing while I was in the waiting room.
Shannon was great. Communicated well, resolved the issue Shannon was great. Communicated well, resolved the issue. Updated as needed and created a smooth experience.
The staff was professional and friendly.
I finally broke down and got a new car. I’m now driving in style with my new Nissan Rogue. The entire staff was very helpful and worked very hard to accommodate me.Joseph Abel was especially helpful getting me the right price I felt comfortable with. Thank you all for everything! I would highly recommended Executive Nissan to anyone looking for a car.
They always do a great job. Always treated great. I've never had a bad experience.
Great service. Alberto is the best
The dealership was very clean and everyone was very friendly. My salesman Demerick was very attentive and any questions we had he was able to ask and get us the answer. He was very kind and courteous. We never felt pressured with our decision. The finance department was very knowledgeable and explained all the options and walked us through finalizing paperwork.
Our agent was very kind helpful and patient he explained everything very well and we a great full for him thank you jason
I'm sure the business here is fine but what I really want to warn people about is that cops love to hang out in front of this place to read tags that pass by. I got stopped twice, same spot, same officer.
It was a great experience The only thing I would change is the time it takes even with an appointment booked still there for over 3 hours
I Love a Happy Ending after a Rocky Start! I brought our 2025 Nissan Kicks in to look at and Service the delamination and Spider Cracks on the Drivers side Instrumentation Panel! I was originally, told by a Service Rep that this was caused by spraying the screen with a solvent to clean it! 🤣🤣🤣 I kept my Cool because I did not want to cause a scene with a Service Rep trained to tow the Company Line and deny the Warranty by blaming the well documented problem with this year and model all across the Country and Canada! So I went ... Read More Google - May 26, 2026
Jason was very helpful and friendly.
Shannon was a great help while assisting with my repairs and dealing with the extended warranty company. A+
Very friendly and informative. Great staff. Sal was super helpful over the phone and I easily made my appointment for services. He kept me informed on my vehicles progress and made it easy for me to retrieve it.
Shannon was a very helpful with helping me navigate through the experience of dealing with my extended warranty company and keeping me notified during the repair process.
Kathy is great. My car is there for the third time in less than one month. Hopefully this time it will get fixed if not, Jeep has to make it right.
Friendly and efficient!
Service is always performed perfectly, on time at reasonable expense. Jason, Frank and Maria make service a pleasure.
Service is always performed perfectly, on time at reasonable expense. Jason, Frank and Maria make service a pleasure.
He took the time to show me all the different vehicles that were of interest to me and answered all questions. He was very knowledgeable. The signing procedure was quick and easy. They even went above and beyond and offered to drive me down the street to return my rental car. I highly recommend Executive!!
I had a great experience. They got me in quickly, the contacted me in a timely manner about my car and fixed it quickly.
Jason is great to work with
Great. Service did a fine job and washed the car too. That's all there is.
I had an awesome experience purchasing my new car. Everyone was very helpful, especially my salesperson, Henry. This was my second purchase at Executive Nissan. Thank you!
Excellent Everything was perfect, from making the appointment to getting out quickly, Sal was a gentleman
Jeremy was the absolute kindest and helped me make a quick decision and found me my PERFECT fit. Genuenly asked me questions and he was an overall amazing salesman.
Rarely do I submit reviews but felt the need to recognize an extremely positive experience at Executive Nissan and give credit where credit is due.
Just the thought of having to work with car dealerships typically induces a cringe reaction within me. However, Jen, was very helpful and friendly on the phone, was great at coordinating an appointment at a time of my choosing.
Upon arrival I was promptly introduced to Leon, the sales associate I worked with throughout the entire purchase. The car was pulled up front and everything was opened for inspection. After a quick walk around we ... Read More Google - May 16, 2026
I bought the car online, so I didn’t do a thorough inspection of the car when I picked it up. I discovered issue that I would have found if I had done a done my due diligence. I also found out that a certified vehicle really does not mean anything. However, I received good customer service at Executive. I’d wish the salesperson was more transparent about the condition of the vehicle, especially since I could not physically inspect vehicle.
Competent and able to get me going quickly and efficiently. Very happy with Executive. Why?